Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@talalopez.com. Please note that returns will need to be sent to the following address: 40B Girraween Street Armadale 6112 WA Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@talalopez.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@talalopez.com.
Your Timepiece, Your Sisterhood
Our brand is all about celebrating the power of community and creating meaningful connections. We believe that a watch is not just a timepiece but a symbol of being part of something greater. With Tala Lopez watches adorning your wrist, you join a vibrant community of like-minded women, ready to support and uplift one another on our journey to success.
What Sets Us Apart
What sets Tala Lopez apart from the crowd is our strong and connected community. We've created a Facebook group exclusively for Tala Lopez watch owners, where you can share your experiences, seek advice, and build lasting friendships. This platform is a space where we cheer each other on, empower one another, and celebrate our collective achievements.
"More than a watch, it's a symbol of belonging."
Why Choose Tala Lopez
When you choose Tala Lopez, you're not just investing in a watch; you're investing in a sisterhood. Join us and become part of a supportive network of women who are dedicated to lifting each other up. Imagine the connections you'll make, the inspiration you'll find, and the endless possibilities that await you.
Make Time for Success, Support, and Sisterhood
Ready to embrace style and sisterhood? Explore our collection, choose your perfect timepiece, and join the Tala Lopez community. Together, we'll make time for success, support, and lasting connections.